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This policy applies to purchases made at Kigurumi & Onesie. We want you to love your kigurumi, onesie, or animal costume pajama. If something isn't right, we're here to help.
You have 30 days from the date you receive your order to request a return. To be eligible, the item must be returned unworn and unwashed, complete with its original tags and packaging, and in a condition that allows it to be resold. Sale items are eligible for return under the same conditions.
Please contact us first at contact@kigurumi-onesie.com with your order number. We will confirm the next steps in writing and provide the return address. Items sent back without first requesting a return cannot be processed.
Return shipping is on us. Returns are free for you.
Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us right away at contact@kigurumi-onesie.com. To help us resolve your case quickly (and, if needed, file a claim with the carrier), please include:
We take responsibility for your order until it is delivered to you. If a package is lost, damaged, or not delivered, we will handle the claim with the carrier and arrange a replacement or refund at no cost to you.
The fastest way to get a different size or style is to request a return for the item you have and place a new order for the one you want.
If you would like to exchange a defective item for the same style in a different size, contact us at contact@kigurumi-onesie.com with your photos and order number. If the item is unavailable, we will offer you a full refund.
We will notify you by email once we receive and inspect your return. Once your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may need additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please first contact your bank or card issuer, then reach out to us at contact@kigurumi-onesie.com.
For any question or complaint about a return or refund, contact us at contact@kigurumi-onesie.com or +32 485 43 13 68. We aim to respond as quickly as possible.
